{"id":814,"date":"2024-02-28T12:49:48","date_gmt":"2024-02-28T15:49:48","guid":{"rendered":"https:\/\/finsara.cat\/?page_id=814"},"modified":"2025-09-23T05:17:54","modified_gmt":"2025-09-23T08:17:54","slug":"politica-de-cancelacion","status":"publish","type":"page","link":"https:\/\/finsara.cat\/en\/politica-de-cancelacion\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"814\" class=\"elementor elementor-814\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-320377d elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"320377d\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e6a3222\" data-id=\"e6a3222\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-378475c elementor-widget elementor-widget-heading\" data-id=\"378475c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">CANCELLATION POLICY<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a60e36e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a60e36e\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 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100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6a1a3d4 elementor-section-boxed elementor-section-height-default 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class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cb6a0b8 elementor-widget elementor-widget-text-editor\" data-id=\"cb6a0b8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 15-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>RIGHT OF WITHDRAWAL<\/strong><\/p><p>You have the right to cancel your order within 14 calendar days from the receipt of the product or from the signing of the contract in the case of services, without providing any justification, except for the exceptions detailed below.<\/p><p>To exercise this right, you must notify us of your decision and return the product, where applicable, following the instructions and using the form provided at the end of this document. The return must be sent to the following address:<\/p><p>FINS ARA | Carrer de Santa Maria, 32, 3\u00ba 2\u00aa. 08340 Vilassar de Mar, Barcelona.<\/p><p>The return will be considered completed only once we have received the item at the specified address. For any additional inquiries, you can contact us at 612 466 362.<\/p><p>The refund will include the amount paid for the product or service contracted and the standard shipping costs (where applicable), within a maximum of 14 calendar days after the notification of cancellation. The refund will be made using the same payment method used for the original purchase, unless another method is expressly agreed. We reserve the right to withhold the refund until we have received the returned items or until valid proof of their return is provided, whichever occurs first.<\/p><p>The direct costs of the return will be at your expense, and you will be responsible for any decrease in the value of the products resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.<\/p><p><b>EXCEPTIONS TO THE RIGHT OF WITHDRAWAL<\/b><\/p><p>The right of withdrawal will not apply in the following cases:<\/p><ul><li>Unsealed products after delivery that cannot be returned for reasons of hygiene or health protection (e.g., cosmetic products).<\/li><li>Perishable products or products with an imminent expiration date (e.g., food).<\/li><li>Sealed audio, video recordings, or software, once unsealed after delivery.<\/li><li>Customized products or products made according to the client\u2019s specifications.<\/li><li>Individual services already fully performed, provided you had accepted their commencement and explicitly waived the right of withdrawal.<\/li><li>Digital content not supplied on a tangible medium (e.g., applications, software, e-books, MP3 files), once its execution has started with your express consent and acknowledgement of the loss of the right of withdrawal.<\/li><li>Urgent repair or maintenance services.<\/li><li>One-off services: no refund will be issued in case of withdrawal or death.<\/li><li>Service vouchers or contracts: the amount paid will not be refunded, except in the event of the final user\u2019s death, in which case 80% (before VAT) corresponding to unused services will be refunded.<\/li><\/ul><p><b>VOLUNTARY RETURN GUARANTEE<\/b><\/p><p>In addition to the legal rights mentioned above, FINS ARA offers a voluntary return guarantee to increase your security and peace of mind.<\/p><p>You may return products purchased in our online store within 20 calendar days of receipt, provided they are in the same condition as received and are not included in the exceptions listed above.<\/p><p>In this case, we will refund the price of the product. Initial shipping costs and return shipping costs will be at your expense.<\/p><p>For individual services, vouchers, or multiple service contracts, you may request cancellation within the same 20-day period, provided the services have not yet commenced.<\/p><p>This voluntary return guarantee does not affect your legal rights, the right of withdrawal described above, or any after-sales guarantees that may apply to the purchased product or service.<\/p><p><b>COMMUNICATION MODEL WITHDRAWAL<\/b><\/p><p><span style=\"font-weight: 400;\">To: FINS ARA, located at Carrer de Santa Maria, 32, 3\u00ba 2\u00aa, 08340 \u2013 Vilassar de Mar (Barcelona), EMAIL: HOLA@FINSARA.CAT<\/span><\/p><p><span style=\"font-weight: 400;\">From: _____________________________________________________email_____________<\/span><\/p><p><span style=\"font-weight: 400;\">I notify the cancellation of my order regarding the following products: ____________________________________________________________<\/span><\/p><p><span style=\"font-weight: 400;\">Order or invoice number: __________________________________________________________________<\/span><\/p><p><span style=\"font-weight: 400;\">Order placed on\/received on: ____________________________________________________<\/span><\/p><p><span style=\"font-weight: 400;\">Postal address: ____________________________________________________________________<\/span><\/p><p><span style=\"font-weight: 400;\">The email address associated with your account in this store is: ________________<\/span><\/p><p><span style=\"font-weight: 400;\">Signature and Date:<\/span><\/p><p><span style=\"font-weight: 400;\">&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;&#8212;<\/span><\/p><p><span style=\"font-weight: 400;\">Once you have filled out the form, please send it to: hola@finsara.cat<\/span><\/p><p><span style=\"font-weight: 400;\">In addition to the above, you must return the item(s) to allow us to process your refund under the established conditions.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c77ba1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c77ba1\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a4a50aa\" data-id=\"a4a50aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1c58e6 elementor-widget elementor-widget-spacer\" data-id=\"a1c58e6\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE CANCELACI\u00d3N DERECHO DE DESISTIMIENTO Tienes derecho a cancelar tu pedido en un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del producto o desde la firma del contrato en el caso de servicios, sin necesidad de justificaci\u00f3n alguna, salvo en las excepciones que se detallan m\u00e1s adelante. Para ejercer este derecho, deber\u00e1s notificarnos [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de Cancelaci\u00f3n - Fins Ara<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Cancelaci\u00f3n - Fins Ara\" \/>\n<meta property=\"og:description\" content=\"POL\u00cdTICA DE CANCELACI\u00d3N DERECHO DE DESISTIMIENTO Tienes derecho a cancelar tu pedido en un plazo de 14 d\u00edas naturales desde la recepci\u00f3n del producto o desde la firma del contrato en el caso de servicios, sin necesidad de justificaci\u00f3n alguna, salvo en las excepciones que se detallan m\u00e1s adelante. 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